Kristen Robillard has been named to the post of University Ombudsperson, effective immediately, for a two-year term, and renewable for an additional five-year term.

She brings a wealth of professional experience to the position, having worked primarily in the health and social service sectors. In 1998, she was appointed Director of Professional Services at the CLSC NDG and Montreal West, where she had worked since 1993. Prior to this, she was employed at the CLSC René Cassin and Jewish Family Services. Her experience dealing with complaints and client concerns, as well as her reputation for fairness and discretion, will be a definite asset in her new position.

A graduate of McGill University (BA Hons Psychology), Robillard also has a Master's of Social Work (1988) and a Master's of Law and Social Policy (1988) from Bryn Mawr College. She is no stranger to the university setting, having been a lecturer at McGill and a supervisor of graduate students at both McGill and Concordia.

She succeeds Sally Spilhaus, Advisor on Rights and Responsibilities, who has been Acting Ombudsperson since the departure last summer of Suzanne Belson. We wish Kristen success in her new duties.

Richard Young has been appointed Director, Maintenance Operations (Physical Resources), effective immediately. He has been Acting Director since September 1998.

Young has been with Concordia University since 1976, holding a number of positions in Physical Resources, including General Foreman (Loyola), Manager, Capital Projects, and Director, Construction Services. In his new position, he continues to be responsible for the electrical, mechanical and architectural trades on the Loyola and Sir George Williams campuses.

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