Michel Leduc and Rick
Bisaillon. The latter has literally worked his way from the mail room
to the ranks of faculty. He started as a part-timer in Distribution
Services in 1975, worked for many years in Audio-Visual, earned a masters
in public policy, and just starting teaching statistical methods in
the Department of Political Science while working on his PhD. Throughout
the years, he has been an active union member.
Photo by Andrew
by Barbara Black
Employees will soon have smoother, quicker and more specific communication
with the universitys Department of Human Resources and Employee
Relations, thanks to information technology and some good old-fashioned
The department is transferring much of its routine information- response
service to the web, in effort to improve efficiency and accessibility.
One element is the Employee Self-Service Facility, or ESS,
which will be up and running Oct. 9.
Last week, full-time and part-time employees received their login ID and
password for the site, which may be accessed at http://flamingo.concordia.ca/publix/html,
or through the Update Your File link on the departments
home page. Other employees (part-time faculty, continuing education faculty,
retirees and casual/timesheet) will likely be phased in.
ESS will provide up-to-the-minute information about your pension, health
and drug benefits and payroll deductions, with a link to job postings.
Youll also be able to update your own information, such as your
address, telephone number and emergency contacts.
The idea is to drastically reduce the load on the front-line service personnel
in HR by taking care of the easy-to-answer queries and allowing them to
deal with more difficult requests from employees.
The staff responsible for the ESS project are HRIS Systems Manager Michel
Leduc and HRIS Systems Analyst David Thivièrge.
Thivièrge said, ESS is an add-on application from NOW Solutions,
the makers of Ross, the human resource and payroll application used by
the department. To our knowledge, we are the first institution or company
to go live with this product. IITS has customized it to suit Concordias
Going hand in hand with the ESS is a phone information system, a pilot
project undertaken by Rick Bisaillon It will be available Monday to Friday
from 9 to 11 a.m. and 3 to 5 p.m. at 848-4177.
More and more, were encouraging people to go to our web site,
and were constantly increasing whats there, Bisaillon
said. Some employees dont have access to a computer at work, he
acknowledged, but IITS will install computer terminals in locations that
are accessible to the most likely users.
Still person-to-person service
For those who still want to use the phone, Bisaillon will be at the other
end of the line. He vows to answer every call in person, or if necessary,
refer it to HR receptionist Jane Scribner. Youll get a live
human being, he said.
Bisaillon says the ESS system is key to providing dynamic, interactive
service to employees. Because its tied to Payroll, the data is up-to-the-minute.
As part of a comprehensive benefits information strategy, at least four
more calculators are being added to the system. One works
out the status of your contributions to the Concordia pension plan, telling
you what your bi-weekly deduction would be if you chose to become a contributing,
as opposed to default and mandatory non-contributing, member.
A second calculator helps you figure out your life insurance premiums
and benefits. A third calculator gives you the payroll deduction for the
optional (i.e., supplementary) insurance plan, and a fourth calculates
your pension contributions to date, with your allowable RRSP contribution.
If you are a full-time or part-time employee, read your explanatory information
from HR carefully for a fuller explanation of the service it provides.
Right now, the ESS site can only be accessed through Microsoft Internet
Explorer 4.0 or higher. If you have trouble signing on, e-mail email@example.com
Gilles Bourgeois, executive director of HR, said that in the coming weeks,
youll see more detailed announcements of new information services
They will help employees who have complex issues to get the kind
of assistance they want and HR/ER wants to provide.