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April 11, 2002 Help at Concordia is just a call away



Paul Aubé

Paul Aubé with a red emergency phone

Photo by Andrew Dobrowolskyj

by Paul H. Aube, Campus Manager, Security Dept.

For any life-threatening situation, first call 911 from any phone. There are many ways to do this — cellular phones, pay phones and your office phone — and you can explain the situation without delay.

Then call Security (SGW -3717/ LOY -3707), so that they can provide proper care and assist the police, firefighters and/or the ambulance team. This applies to situations such as chest pains, labour, severe injuries and aggression.

For other types of emergencies, such as fires, chemical spills, thefts, fights, and similar events where life is not threatened, call Security (SGW -3717/ LOY -3707). This starts protocols whereby university units such as Health and Safety and/or external agencies, such as the police, are called in.

Calling for help

When you want to call Security, there are many possibilities — regular phones, your office phone, or cellular phones. Pay phones can be used to call Security free of charge on both campuses. If you read the screen, it even says so! It’s very handy.

You can also use special campus safety phones to call Security. These include the red telephones you see in the laboratories. When you lift the handset of one of these phones, it automatically dials the Security Desk of your campus.

You may also use the Code Blue™ phones. These are the large red boxes located throughout the university, mainly outdoors (e.g., in the Loyola shuttle bus shelter and the parking lot behind the Hall Building). Simply depressing the red button will connect you to Security on your campus. If Security does not pick up, your call is redirected to the other campus. A great back-up, more of these phones will be installed.

Elevator intercoms can be used if you’re stuck, or if you want to report an emergency nearby.
Fire phones are located near the exits of the high-rise buildings (e.g. Hall and Library Buildings). Nothing says they must be used only when there is a fire. Break the glass and pick up the handset to report the problem. It’s a direct link to Security.

With these last-named devices, you cannot talk to Security, but be assured that the agents will show up. Fire-pull stations automatically tell Security where the problem is.

Another type of communicator is a whistle like the one used by hockey referees or personal panic buttons. They’re a great attention-grabber and may scare off the aggressor. Someone’s bound to hear your call or may even call Security.

As you can see, there are many ways to call for help at the university. The Security Department is determind to offer the best possible service and provide the most effective devices, and to make sure the community is aware of all the possibilities.

If you have any inquiries, please contact Paul H. Aubé, by phone (-3701) or by e-mail: aubep@alcor.concordia.ca.